Shipping policy
SHIPPING POLICY
Thank you for shopping with Shop Pet. We aim to process and deliver your order as quickly and smoothly as possible. Please review the information below regarding order processing, shipping, delivery, and related matters.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
2. ESTIMATED DELIVERY TIMES
Estimated delivery times may vary depending on the shipping destination, carrier, customs processing, and other factors outside our control.
Typical estimated delivery times are:
United States:
5–12 business days after processing.
Other destinations:
7–20 business days after processing.
These delivery estimates are provided for reference only and are not guaranteed.
3. SHIPPING COSTS
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or shipping discounts. Any such offer will be subject to the terms displayed at the time of purchase.
4. TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
If your tracking information has not updated for several days, please note that carriers may experience temporary scanning or transit delays.
5. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible at retechvnsp@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Shop Pet is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
6. DELAYED ORDERS
Shipping carriers may experience delays due to weather, customs processing, transportation disruptions, peak seasons, public holidays, or other circumstances beyond our control.
If your order is delayed, we recommend checking the tracking information first.
If your package appears to be significantly delayed, please contact us and we will assist you with reviewing the shipment status.
7. LOST OR MISSING PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around your property and delivery area.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us at retechvnsp@gmail.com and we will review the situation with you.
8. DAMAGED ITEMS
If your order arrives damaged, please contact us as soon as possible after delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the damaged product.
- Photos of the shipping package, if applicable.
We will review the information and determine the appropriate resolution in accordance with our Refund Policy.
9. INTERNATIONAL ORDERS
International shipments may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs procedures may also result in additional delivery delays.
10. ORDER CANCELLATIONS
We begin processing orders as quickly as possible.
If you wish to cancel an order, please contact us immediately at retechvnsp@gmail.com.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
11. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
Shop Pet
Operated by RETECH VN LLC
Email: retechvnsp@gmail.com
Address: 1209 MOUNTAIN RD PL NE STE N, ALBUQUERQUE, NM 87110
Phone: +1 4752685085