Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Shop Pet.
This website and store are operated by RETECH VN LLC under the store name Shop Pet. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Shop Pet and RETECH VN LLC.
Shop Pet operates this website and provides access to related information, content, features, tools, products, and services (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
These Terms of Service (“Terms”) describe the rules, rights, and responsibilities that apply when you access or use our Services.
Please read these Terms carefully before using our website.
By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, you should not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal authority to permit any minor dependents to use the Services on devices you own, purchase, or manage.
To use certain features of our Services or place an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.
You may not sell, transfer, assign, or license your account to another person without our prior written permission.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to accurately display and describe our products.
However, product colors, appearance, proportions, or other visual details may vary depending on your device, screen settings, lighting conditions, manufacturing variations, or other factors.
We do not guarantee that the appearance of a product displayed on your screen will exactly match the physical product you receive.
Product descriptions, specifications, prices, availability, and other product information may be updated or changed at any time without prior notice.
We reserve the right to discontinue any product at any time.
We may also limit the quantities of products available to any person, geographic area, or jurisdiction.
SECTION 3 - ORDERS
When you place an order through Shop Pet, you are making an offer to purchase the products included in your order.
We reserve the right to accept, reject, limit, or cancel any order at our discretion, including where:
- Product availability is limited.
- Pricing or product information contains an error.
- Payment cannot be processed.
- We suspect fraudulent or unauthorized activity.
- An order violates these Terms.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed by us.
Please review your order carefully before submitting it.
If you need to request a change or cancellation, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after processing has begun or after the order has been shipped.
You agree that products purchased through our store are intended for personal or household use unless otherwise expressly agreed by us.
You may not purchase products from our store for unauthorized commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, promotions, discounts, and product availability may change without prior notice.
The price charged for a product will be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.
Unless otherwise stated, displayed prices may not include applicable:
- Taxes.
- Shipping charges.
- Handling charges.
- Customs duties.
- Import fees.
Any applicable amounts will be displayed or calculated during checkout where available.
We may occasionally offer promotions or discounts that are subject to separate terms and conditions.
You agree to provide accurate, complete, and current billing and payment information.
You represent that:
- You are authorized to use the payment method provided.
- The information submitted is accurate.
- Charges associated with your purchase may be processed through the selected payment method.
You agree to promptly update your billing or account information if it changes.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates unless expressly stated otherwise.
We do not guarantee delivery dates.
Shipping may be affected by circumstances including:
- Carrier delays.
- Weather conditions.
- Customs processing.
- Transportation disruptions.
- Public holidays.
- High order volume.
- Events outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Additional information regarding shipping and delivery may be provided in our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Unless otherwise stated, all content made available through the Services, including:
- Trademarks.
- Brand names.
- Logos.
- Product names.
- Text.
- Images.
- Graphics.
- Videos.
- Audio.
- Website layouts.
- Designs.
- Product photography.
- Written content.
is owned by, licensed to, or lawfully used by Shop Pet, RETECH VN LLC, or our licensors.
Such materials are protected by applicable intellectual property laws.
You may access and use the Services only for lawful, personal, and non-commercial purposes.
Without our prior written permission, you may not:
- Copy.
- Reproduce.
- Republish.
- Modify.
- Distribute.
- Sell.
- License.
- Publicly display.
- Create derivative works from.
- Commercially exploit.
any portion of the Services or our content except where permitted by applicable law.
Shop Pet names, logos, branding, designs, and slogans may be trademarks of Shop Pet, RETECH VN LLC, or their respective licensors.
Shopify and other third-party trademarks remain the property of their respective owners.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, applications, plugins, or other services provided by third parties.
We may not monitor, control, or have direct input over these third-party tools.
Access to such tools may be provided on an “as is” and “as available” basis.
Your use of third-party tools is at your own discretion and may also be governed by the terms and privacy policies of the relevant provider.
We are not responsible for losses, damages, or other issues arising from your independent use of third-party services except where liability cannot lawfully be excluded.
We may introduce new features, tools, or resources to the Services from time to time.
Unless otherwise stated, those features will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, services, resources, or content operated by third parties.
We do not control and are not responsible for the content, accuracy, availability, security, privacy practices, products, or services of third-party websites.
Accessing third-party websites is at your own discretion.
Before purchasing products or using services from a third party, you should review that third party’s applicable policies and terms.
Questions or complaints regarding a third-party service should generally be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Shop Pet is powered by Shopify, which provides the technology and e-commerce infrastructure used to operate our online store.
However, purchases made through Shop Pet are transactions directly between you and Shop Pet / RETECH VN LLC.
Shopify is not the seller of products offered through our store.
To the extent permitted by applicable law, Shopify is not responsible for products sold by Shop Pet or for losses, injuries, or damages resulting from transactions directly between customers and Shop Pet.
SECTION 10 - PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our store is hosted using Shopify, certain information may also be processed by Shopify and relevant service providers in order to operate, secure, and improve the Services.
Information may be processed or stored in countries other than the country where you reside, subject to applicable privacy laws and safeguards.
Please review our Privacy Policy for additional information regarding how personal information is collected, used, stored, and disclosed.
SECTION 11 - FEEDBACK AND USER SUBMISSIONS
If you voluntarily submit feedback, suggestions, ideas, reviews, comments, proposals, images, or other content to us (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes including:
- Operating the Services.
- Improving our products.
- Providing customer support.
- Promoting Shop Pet.
- Developing new products or features.
You represent that you own or have the rights necessary to submit the Feedback.
You also agree that your Feedback will not:
- Violate another person’s intellectual property rights.
- Violate privacy or publicity rights.
- Contain unlawful, defamatory, abusive, obscene, or misleading content.
- Contain viruses, malware, or malicious code.
- Misrepresent your identity or the origin of the Feedback.
We may remove or moderate Feedback where reasonably necessary.
You remain responsible for the content and accuracy of Feedback you submit.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Information on our website may occasionally contain:
- Typographical errors.
- Incorrect pricing.
- Inaccurate product information.
- Incorrect availability information.
- Incorrect shipping information.
- Other mistakes or omissions.
We reserve the right to correct errors, update information, or cancel affected orders where necessary.
We may do so without prior notice, including after an order has been submitted, where permitted by applicable law.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
- For unlawful, fraudulent, or malicious activity.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To harass, threaten, abuse, defame, or harm another person.
- To submit false or misleading information.
- To transmit malicious software or harmful code.
- To send spam or unauthorized promotional content.
- To impersonate another person or organization.
- To interfere with the security or operation of the Services.
- To bypass access restrictions or security measures.
- To collect personal information about others without authorization.
- To reproduce, scrape, extract, copy, sell, or commercially exploit the Services without authorization.
We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.
SECTION 14 - AUTOMATED SYSTEMS AND AGENTS
Automated systems, software agents, bots, or similar tools may not access or interact with the Services in a manner that:
- Attempts to bypass security controls.
- Circumvents CAPTCHA or anti-bot protections.
- Conceals automated activity where identification is required.
- Creates unreasonable load on our systems.
- Scrapes or extracts protected content without authorization.
- Interferes with other customers’ use of the Services.
We reserve the right to limit, restrict, or block automated access to our Services where reasonably necessary to protect our systems, customers, or business.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services if you violate these Terms or engage in conduct that may harm the Services, Shop Pet, RETECH VN LLC, our partners, or other users.
Termination does not affect obligations that arose before termination.
Provisions that by their nature should survive termination will continue to apply, including provisions relating to:
- Intellectual property.
- Feedback.
- Disclaimers.
- Limitation of liability.
- Indemnification.
- Governing law.
- Privacy.
- Other continuing legal obligations.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that:
- The Services will always be uninterrupted.
- The Services will always be error-free.
- All website information will always be complete or current.
- All products will meet every customer's subjective expectations.
Nothing in these Terms excludes warranties or protections that cannot lawfully be excluded under applicable consumer protection laws.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Shop Pet, RETECH VN LLC, and our respective affiliates, officers, employees, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
- Your use of the Services.
- Your inability to access the Services.
- Content made available through the Services.
- Products purchased through the Services.
- Unauthorized access to data.
- Third-party services linked from the Services.
Nothing in these Terms limits liability that cannot lawfully be excluded or limited under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Shop Pet, RETECH VN LLC, Shopify, and their respective affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:
- Your violation of these Terms.
- Your violation of applicable law.
- Your violation of third-party rights.
- Misuse of the Services.
We may assume control of the defense of a claim where appropriate, subject to applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with any policies or notices expressly incorporated by reference, constitute the agreement governing your use of the Services.
If any provision is unclear or ambiguous, it will be interpreted in accordance with applicable law.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar transaction, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms and your use of the Services will be governed by applicable laws governing RETECH VN LLC and Shop Pet, without limiting any mandatory consumer protections that may apply based on your place of residence.
Where legally permitted, disputes relating to these Terms or the Services may be brought before the courts having jurisdiction over the principal place of business of RETECH VN LLC.
SECTION 23 - HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 - CHANGES TO THESE TERMS
We may update or modify these Terms from time to time.
The most current version will be posted on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Shop Pet
Operated by RETECH VN LLC
Email:
retechvnsp@gmail.com
Address:
1209 MOUNTAIN RD PL NE STE N
ALBUQUERQUE, NM 87110
United States
Phone:
+1 4752685085